Returns Policy

The sale of Goods by Signature Appliances will be subject to certain laws including, without limitation, the Australian Consumer Law ("ACL"). Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").

Please note that certain third party suppliers sell products directly to customers using the premises and systems provided by Bing Lee ("Third Party Sales"). For return of Goods purchased through a Third Party Sale, please contact the relevant supplier and refer to their terms of sale and returns policy. This applies to certain products from brands including, but not limited to: 

Asko, Capital, Falcon, Falmec, Fisher & Paykel, Liebherr, Miele, Sirius Agency, Smeg. 

In addition to your rights under the ACL outlined above, for purchases that are not classified as Third Party Sales, we’re happy to accept product returns and issue refunds if you change your mind, subject to the following conditions:

(a) if the product remains boxed and unopened you may contact us within 14 days of delivery to arrange collection and return. Once the item is returned to our warehouse and inspected, and is found to be in a resaleable condition, you may choose between a store credit or refund, minus a 10% restocking fee; or

(b) if the product has been unboxed but remains used and is in new condition, you can also contact us within 14 days of delivery to arrange collection and return. After inspection at our warehouse, and provided the item is confirmed to be undamaged and unused, you may choose between a store credit or refund, minus a 30% restocking fee.

Subject to your rights under the ACL and the conditions of Third Party Sales, we are unable to accept returns for custom-made or special order items, or any product that have been used, installed or where installation has been attempted. If your product qualifies for return under warranty or your rights under the ACL, please contact us on 1300 012 883 or via email [email protected]

Please ensure that any product being returned is securely and adequately packaged to prevent damage during transit to our warehouse. All original components, including parts and accessories must be included for the return to be considered complete. We will arrange collection of the product, typically within 3 business days of your request.

If you are eligible for a refund, it will be processed after we receive the product, inspect it, and confirm it meets our Return Policy conditions. Refunds will be issued using the original payment method, except for cash payments, which will be refunded by cheque.

After your Goods have been repaired or replacement Goods become available, as the case may be, Signature Appliances will contact you to make arrangements for delivery of your Goods.  Signature Appliances will only pay for delivery of the Goods if they were repaired or replaced because of a major failure or if Signature Appliances is required by law to meet the delivery cost.

Goods returned for repair which are capable of retaining "user-generated data" as defined under the Act, may as a result of the repair, be subject to loss of data.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair Goods.

This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.

If you have a question in relation to this Returns Policy or believe that Signature Appliances or any of our staff have not observed your rights under the ACL, please do not hesitate to contact Signature Appliances by writing to:

Customer Service

Signature Appliances Electrics Pty Limited

680 Willoughby Road

Willoughby NSW 2068

Signature Appliances

PTY LTD ABN 61 000 733 488