Delivery Services

As part of our commitment to exceptional service, we offer delivery on selected items within the Sydney metropolitan area. For next day delivery, simply purchase any in-stock item (excluding Asko & Miele) and order by 10pm, Monday to Friday. For full terms and conditions for collection and delivery of goods purchased from Signature Appliances, please read below.

Signature Appliances’ Delivery Drivers will make every effort to ensure that the delivery of your product is carried out efficiently and in the best professional manner, provided there is no risk of damage to your property or injury to our staff.

Whether you order online or through our store, you have the convenience of arranging for your goods to be delivered by us. The method and cost of delivery vary depending on your nominated delivery address and the type of goods to be delivered.

Delivery is available in most areas within the Sydney, Melbourne and Brisbane Metropolitan areas and limited areas within close proximity to Regional Stores (both within NSW and Interstate).

Please note, other than as set out above, we do not offer delivery. We do not deliver outside Australia, to Australian offshore territories or remote locations within Australia. Examples of remote locations include Norfolk Island, Christmas Island and any area that may require access via aircraft, motor vessel or a specialised vehicle.

Please contact us if you have a question in relation to the locations to which we deliver.

We offer 2 options - Scheduled Door to Door Service and Premium Delivery. These options are appropriate for larger home appliances and some medium sized appliances.

The Door to Door Service and Premium Deliveries are carried out Monday to Saturday excluding public holidays. For online purchases, you can choose from the dates available via the checkout calendar, we may also call and schedule a delivery date within 24 hours of placing an online order. You will receive an SMS text message the morning of the delivery with a 3-hour delivery window. If you are unable to accept delivery in this timeframe, you must contact the Driver on the number the SMS text message was sent from. If no response is received, it is assumed you will be available to accept Delivery during that time period the following day.

Please note ALL deliveries are subject to our General Delivery Conditions set out below.

The following terms and conditions apply for our Door to Door Delivery Service:

• Products will be delivered in original packaging. Please note that the goods will not be unboxed;

• This service does not include installation or the removal of any packaging or existing appliances;

• Products, including original packaging and trolley, must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as possible to your requested location;

• Delivery drivers have the right to refuse to carry products by hand or otherwise if in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;

• Our drivers may refuse to locate your new appliance in your nominated location if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;

• If you wish to change the delivery date or address, you must notify the store from which you originally purchased at least 24 hours prior to the delivery date;

• If you are not home at the time of delivery, you will be liable for a second delivery fee.

This is a premium delivery service for our customers and is provided for an additional fee. This service must be requested and paid for before or at the time of purchase of your goods. The following terms and conditions apply to this method of delivery:

• Products will be unboxed/unpacked and, if requested, goods requiring 240v power will be connected to an existing conventional 240v power outlet (excluding dishwashers, TV's and cabinets). This does not include additional work or the supply of any parts or fittings required for an installation, such as supplying hose clamps or extensions, cabinetwork, plumbing or electrical work. Additional parts and works must be supplied and fitted by you prior to the driver's arrival;

• Product packaging will be removed by the driver;

• You can choose to have your old appliance removed by us provided it is no greater in size or weight than the replacement product and has been disconnected from all services (power, water and gas) by an appropriately licensed person and clean and free of any ice, water, food or debris before our driver arrives.

• Products, including original packaging and trolley must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as feasible, in their opinion, to that location;

• Delivery drivers have the right to refuse to carry products by hand or otherwise if, in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;

• Our drivers may refuse to locate your new appliance in your nominated location and/or refuse to remove your existing appliance if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access; and

• If you wish to change the delivery date or address, you must notify our applicable store at least 24 hours prior to the delivery date.

• If you are not home at the time of delivery, you will be liable for a second delivery fee.

The following terms and conditions apply for our Delivery and Removal Only Service:

• Products will be delivered in original packaging. Please note that the goods will not be unboxed;

• This service does not include installation or the removal of any packaging or existing appliances;

• Products, including original packaging and trolley, must be able to fit through all doorways, access points and stairs at your nominated delivery address and, if this is not possible, the driver will endeavour to leave your item as close as possible to your requested location;

• Your old appliance removed by us provided it is no greater in size or weight than the replacement product and has been disconnected from all services (power, water and gas) by an appropriately licensed person and clean and free of any ice, water, food or debris before our driver arrives.

• Delivery drivers have the right to refuse to carry products by hand or otherwise if in their opinion, to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;

• Our drivers may refuse to locate your new appliance in your nominated location if they are of the view to do so may pose a risk of injury or damage to property or person (including themselves) or if the location has poor or restricted access;

• If you wish to change the delivery date or address, you must notify the store from which you originally purchased at least 24 hours prior to the delivery date;

• If you are not home at the time of delivery, you will be liable for a second delivery fee.

Signature Appliances charges for delivery of goods based on the nominated delivery location and weight of each item. Signature Appliances uses various delivery services including Australia Post, commercial couriers and dedicated Signature Appliances delivery trucks. The service used will depend on the type of delivery service required, delivery location and service availability.

Combined shipping of goods may be available on request provided the goods to be shipped are available from the same Signature Appliances store/warehouse.

As noted above, Signature Appliances does not offer delivery outside Australia, to Australian offshore territories or remote locations within Australia.

The availability of delivery for your goods and cost will be advised to you when you request delivery rather than collection from one of our stores.

1. We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address or similar service;

2. Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location and the delivery address must at all times be safe, clean and free of risk (eg hazards and pets securely restrained). We reserve the right to refuse to deliver if this condition is not met;

3. Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents and other factors, therefore we cannot guarantee delivery on the date we arrange with you;

4. We will take reasonable care during delivery, however delivery of appliances inherently carries with it a risk of damage (eg wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver's negligence;

5. All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery and be able to sign for receipt of your goods. Signature Appliances reserves the right to request the credit card holder to be present at delivery from time to time;

6. The Customer must notify Signature Appliances at time of delivery of any damage to Goods or Property, or if the Goods are inconsistent with the Customer's order. Failing such notice, and to the extent permitted by law, the Customer will otherwise be deemed to have accepted the Goods and Delivery.

7. If you or your nominee authorised in advance with us is not present at the time of delivery, your goods will not be delivered and an additional delivery charge will apply if the goods need to be redelivered;

8. All notebooks, desktops and televisions with a sale price over $500 will have insurance included in the delivery price; and

9. Nothing in this document will exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.

If you need a product delivered in a hurry, we currently offer Same Day Delivery and Next Day Delivery

Same Day Delivery

Same day delivery service available Monday to Sunday in selected Sydney, and ACT metropolitan areas. Delivery cost starts from $20. This service is subject to availability of stock and is not available for bulky items. For further details, please contact 1300 980 399 or head to our Live Chat service.

Next Day Delivery

For next day delivery, simply purchase any in-stock item (excluding Asko & Miele) and order by 10pm Monday to Friday. Only available in qualifying Sydney, Melbourne and Brisbane metropolitan areas (areas confirmed at Store or for Online Sales at checkout), ACT and selected regional areas where Signature Appliances stores are located. Online purchases for next day delivery subject to phone confirmation by Signature Appliances customer representative.

How do I track my order?

Deliveries by Australia Post or one of our couriers can be tracked by entering the provided tracking ID number directly into the Australia Post or courier's website or using our tracking service. Delivery by our Signature Appliances delivery drivers for large to medium sized home appliances cannot be tracked online.

Where do Signature Appliances deliver to?

We offer flat rate delivery via Australia Post for many items on-site and these can be delivered Australia wide.

Delivery via the Signature Appliances delivery services is available in most areas within the Sydney, Melbourne and Brisbane Metropolitan areas and limited areas within close proximity to Regional Stores (both within NSW and Interstate).

In order to view all the delivery options available for your location, please enter your state and postcode into the location box at the top of our website or on the relevant product page.

What are the Signature Appliances delivery options?

We offer 2 options - Scheduled Door to Door Service and Premium Delivery. These options are appropriate for larger home appliances and some medium sized appliances.

How much does delivery cost?

The charge for the delivery of your order is based on your delivery location and weight of each item. Signature Appliances uses various delivery services including Australia Post, commercial couriers and dedicated Signature Appliances delivery trucks so the cost will depend on the type of delivery service required.

My order is urgent. Does Signature Appliances offer express delivery?

Signature Appliances currently offers both Same Day and Next Day Delivery options if you need your order fast! 

Same Day Delivery is available 7 days a week in selected Sydney, Melbourne and ACT metropolitan areas and starts from $20 (subject to availability of stock and not available for bulky items).

Next Day Delivery is also available Monday to Friday for orders placed by 10pm, and is available in qualifying Sydney, Melbourne and Brisbane metropolitan areas, ACT and selected regional areas.